Chase Design's Support hours are Monday - Friday from 9 am - 6 pm PST. If you come across an emergency issue with your website beyond these hours, please first reach out to your hosting provider. For WP Engine users, you can either call the provided phone numbers below or initiate a support chat by logging into your customer dashboard at my.wpengine.com.
WP Engine Phone numbers:
US: (512) 729-5955
UK: +44 808 501 5896
AU: +61 1800 531 749
Sales: +1 877-973-6446
For users with other hosting providers, relevant links are provided below:
If your hosting provider is unable to assist with your urgent issue, please send an email detailing your problem to support@chasedesign.freshdesk.com with "URGENT" in the subject line. This will notify our support team, alerting them to the after-hours issue. We will respond promptly once someone becomes available.
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